Job Description

Alwayz Positive, a reputed staffing and recruiting company, is currently seeking IT user support technicians for multiple organizations. As an IT user support technician, you will play a crucial role in providing technical assistance and support to users within these organizations. You will have the opportunity to work with a diverse range of systems and technologies, troubleshooting issues and ensuring smooth operations for the end-users.

At Alwayz Positive, our mission is to bridge the gap between organizations that require skilled staff and individuals seeking the right job opportunities. With the scarcity of staff and the prevalence of individuals searching for jobs, we have established our recruitment business to connect the right talent with the right companies. Join our team and contribute to the growth and success of organizations while fulfilling your career ambitions.

Responsibilities :

• Provide first-line technical support to end-users, assisting with hardware and software related issues.
• Troubleshoot and resolve technical problems efficiently and effectively, ensuring minimal downtime for users.
• Install, configure, and maintain computer systems and peripherals, ensuring proper functioning.
• Set up and manage user accounts, permissions, and security settings.
• Collaborate with IT teams to escalate complex issues for resolution.
• Maintain documentation related to support activities, including ticket logs and troubleshooting procedures.
• Keep abreast of emerging technologies and industry trends to provide up-to-date support.

Requirements : 

• Proven experience as an IT user support technician or in a similar role.
• In-depth knowledge of hardware, software, and network protocols.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Familiarity with ticketing systems and remote support tools.
• Ability to work in a fast-paced environment and handle multiple priorities.
• IT certification(s) such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent is preferred.